General

Can I connect the Bike combo kit with other apps?
The Bike combo kit may work with other apps (which support Bluetooth 4.0) but it may connect differently than the smartPulse app. Please follow the instruct...
Tue, 22 Dec, 2015 at 4:49 PM
I can connect the to the app, but I can’t see the Bike Combo Kit in Bluetooth settings.
This is normal because the product must be connected to the device directly through the app. First, enable Bluetooth then link the Bike combo kit using the ...
Tue, 22 Dec, 2015 at 4:50 PM
How do I close all running apps in the iPhone background?
Double push the Home button to display the multi-task screen bar  Then swipe up the screen of the app you want to close Then press the Home button to ...
Tue, 22 Dec, 2015 at 4:51 PM
I successfully paired the Bike combo kit before, but now it doesn't work
Close the smartPulse app and all other running apps, then restart your phone or device. Make sure that the pedal and wheel magnets are properly aligned ...
Tue, 22 Dec, 2015 at 4:52 PM
Do I have to pair the Bike combo kit with my device?
No, you don’t have to pair the Bike combo kit. It features a wireless broadcasted emission (which is different from the Pocket Mate). Once triggered by your...
Tue, 22 Dec, 2015 at 4:54 PM
How do I connect the Bike combo kit to my device?
IMPORTANT To avoid connection problems, close smartPulse and all other running apps, then restart your phone each time you connect or reconnect the Bike ...
Tue, 22 Dec, 2015 at 4:55 PM
Does the Bike combo kit work with the new iPod touch, new iPad and iPad mini?
Yes the Bike combo kit can work with new  iPod touch, iPad and iPad minis but the smartPulse app requires GPS signal acquisition. So, if you want to use th...
Tue, 22 Dec, 2015 at 4:56 PM
Does the Bike combo kit work with Bluetooth 2.0/3.0 or with previous generations of iPhone and iPad?
The Bike combo kit requires a receiving device that is Bluetooth 4.0 compatible. It’s not compatible with previous Bluetooth versions. Therefore, the Bike ...
Tue, 22 Dec, 2015 at 4:57 PM
When riding with my friends, can each of us use a Bike combo kit?
Yes! You can use several Bike combo kits in the same area because each Bike combo kit radio frequency is unique. Please be aware however, that when connecti...
Tue, 22 Dec, 2015 at 4:57 PM
Can I connect more than one Bike combo kit to my phone or device?
The app is designed to connect one Bike combo kit to one device at a time. If you are riding with a partner, they must use their own Bike combo kit and comp...
Tue, 22 Dec, 2015 at 4:57 PM