General

Can I connect more than one Heart Rate strap to my phone or device?
The app is designed to connect one HR strap to one device at a time. If you are running with a partner, they must use their own HR strap and compatible devi...
Tue, 22 Dec, 2015 at 5:08 PM
When running/riding with my friends, can each of us use an HR strap?
Yes! You can use several HR straps in the same area because each HR strap radio frequency is unique. Please be aware however, that when connecting the HR st...
Tue, 22 Dec, 2015 at 5:09 PM
Does the HR strap work with Bluetooth 2.0/3.0 or with previous generations of iPhone and iPad?
The HR strap requires a receiving device that is Bluetooth 4.0 compatible. It’s not compatible with previous Bluetooth versions. Therefore, the HR strap is...
Tue, 22 Dec, 2015 at 5:09 PM
Does the HR strap work with the new iPod touch, new iPad and iPad mini?
Yes the HR strap can work with new iPod touch, iPad and iPad minis but the smartPulse app requires GPS signal acquisition. So, if you want to use the HR st...
Tue, 22 Dec, 2015 at 5:09 PM
Does the HR strap work with the new iPod nano?
Yes! The HR strap can work with new generation iPod nanos but unfortunately you can’t install the smartPulse app on the nano. Instead, simply sign in and us...
Tue, 22 Dec, 2015 at 5:10 PM
How do I connect the Fitness HR strap to my device?
IMPORTANT To avoid connection problems and guarantee optimal performance, close smartPulse and all other running apps and restart your phone each time you...
Tue, 22 Dec, 2015 at 5:11 PM
Do I have to pair the Fitness HR strap with my device?
No, you don’t have to pair the fitness HR strap. It features a wireless broadcasted emission (which is different from the Pocket Mate). Once triggered by yo...
Tue, 22 Dec, 2015 at 5:12 PM
I successfully connected to the app before, but now it’s not working
Close the smarPulse app and all other running apps, then restart your phone or device. Make sure that the electrodes of the HR strap are moist, in cont...
Tue, 22 Dec, 2015 at 5:13 PM
How do I close all running apps in the background?
Double push the Home button to display the multi-task screen bar  Then swipe up the screen of the app you want to close Then press the Home button to ...
Tue, 22 Dec, 2015 at 5:14 PM
I can connect the HR strap to the app and read the value but I can’t see the HR strap in Bluetooth settings.
This is normal because the product must be connected to the device directly through the app. First, enable Bluetooth then link the HR strap using the app. ...
Tue, 22 Dec, 2015 at 5:14 PM