General

Can I connect more than one Pocket Mate to my phone or device?
Yes! The latest version is now with management of up to 4 security tags with the same device. 
Thu, 11 Feb, 2016 at 4:56 PM
When close to my friends, can we all use a Pocket Mate?
Yes, the Pocket Mate is connected by a unique ID, so it won't cause problems when you are near other Pocket Mates.
Thu, 11 Feb, 2016 at 5:00 PM
Does the Pocket mate work with Bluetooth 2.0/3.0 or with previous generations of iPhone and iPad?
The Pocket mate uses bluetooth 4.0, supporting Bluetooth Low Energy. Bluetooth 4.0 is backwards compatible with older versions, like 2.0 and 3.0, but you wo...
Thu, 11 Feb, 2016 at 5:41 PM
Does the Pocket mate work with the new iPod touch, new iPad and iPad mini?
Yes the Pocket mate can work with new generation iPod touch, iPad and iPad mini.
Thu, 11 Feb, 2016 at 5:02 PM
Does the Pocket mate work with the new iPod nano?
No, the Pocket mate doesn't work with the iPod nano
Thu, 11 Feb, 2016 at 5:03 PM
Does the Pocket mate work with laptops?
The Pocket mate is compatible with any Bluetooth 4.0 device. Nevertheless, the Pocket mate requires installing a software which is not available yet. Sign...
Thu, 11 Feb, 2016 at 5:04 PM
The first time, how do I connect the Pocket mate to my device?
- First, make sure that you are using a Bluetooth 4.0 enabled device. Our product isn’t compatible with iPhone 3S and iPhone 4 - Enable the Bluetooth func...
Thu, 11 Feb, 2016 at 5:07 PM
I successfully paired the Pocket Mate to the app before, but now it’s not working properly.
Restart your phone or device.  Make sure that there is no other device with Bluetooth ON or other users pairing other Pocket mate in close proximit...
Thu, 11 Feb, 2016 at 5:09 PM
Can I connect the Pocket mate with other apps?
No, you cannot connect the Pocket mate with other apps.
Thu, 11 Feb, 2016 at 5:09 PM
How do I connect the app with a new Pocket mate?
Please follow the instruction as described here
Thu, 11 Feb, 2016 at 5:11 PM