Please create a ticket, so that our support team can assist you with solving your problem.
Thu, 11 Feb, 2016 at 5:12 PM
You can share a last known location on Facebook or twitter. - Go to Settings/ Social Networks in the app - Switch on Facebook or Twitter - Foll...
Thu, 11 Feb, 2016 at 5:17 PM
Due to the bluetooth connection with your phone, it is normal that the battery of your phone is draining faster than when bluetooth is disabled.
Thu, 11 Feb, 2016 at 5:18 PM
If you want to be alerted when separate from your device or belongings: Go to Settings/My profile Set the wireless tether range to “Low” first ...
Thu, 11 Feb, 2016 at 5:19 PM
Obstacles like (stone) walls, metal and other solid materials can effect the tether distance between your Pocket mate and your device.
Thu, 11 Feb, 2016 at 5:21 PM
Go to Settings/My profile then set the tether range to “Hi” Tap Back button to validate the change. The wireless tether range will be between 10 to...
Thu, 11 Feb, 2016 at 5:22 PM
Because the Pocket mate is a security device, your device will ring (when separated from the tag) even if you put it on silence mode. But you can silence ...
Thu, 11 Feb, 2016 at 5:24 PM
When the battery is out, the app will notice you that your Pocket mate isn't sending out a signal bluetooth anymore. You can keep an eye on the battery...
Thu, 11 Feb, 2016 at 5:27 PM
No, you cannot put the Pocket mate in water.
Thu, 11 Feb, 2016 at 5:29 PM