General

When I connect the Pocket mate, the app crashes.
Please create a ticket, so that our support team can assist you with solving your problem. 
Thu, 11 Feb, 2016 at 5:12 PM
How do I send the last known location of my tag to my friends?
You can share a last known location on Facebook or twitter.  - Go to Settings/ Social Networks in the app  - Switch on Facebook or Twitter  - Foll...
Thu, 11 Feb, 2016 at 5:17 PM
When using the Pocket mate, my iPhone battery is draining faster than usual. Is this normal?
Due to the bluetooth connection with your phone, it is normal that the battery of your phone is draining faster than when bluetooth is disabled. 
Thu, 11 Feb, 2016 at 5:18 PM
How do I adjust the tether distance between my Pocket mate and my device?
If you want to be alerted when separate from your device or belongings: Go to Settings/My profile Set the wireless tether range to “Low” first ...
Thu, 11 Feb, 2016 at 5:19 PM
Does the environment affect the tether distance between my Pocket mate and my device?
Obstacles like (stone) walls, metal and other solid materials can effect the tether distance between your Pocket mate and your device. 
Thu, 11 Feb, 2016 at 5:21 PM
How can I find my Pocket mate within the radius using my device?
Go to Settings/My profile then set the tether range to “Hi” Tap Back button to validate the change. The wireless tether range will be between 10 to...
Thu, 11 Feb, 2016 at 5:22 PM
When using the Pocket mate, how do I disable the alert sound on the device?
Because the Pocket mate is a security device, your device will ring (when separated from the tag) even if you put it on silence mode. But you can silence ...
Thu, 11 Feb, 2016 at 5:24 PM
How do I know that the battery is out?
When the battery is out, the app will notice you that your Pocket mate isn't sending out a signal bluetooth anymore. You can keep an eye on the battery...
Thu, 11 Feb, 2016 at 5:27 PM
Can I put the Pocket mate in water?
No, you cannot put the Pocket mate in water.
Thu, 11 Feb, 2016 at 5:29 PM